7jaya's Privacy Policy —
Your Information Is Completely Protected
This document contains a full description of how we collect, use, and protect your personal information.
Introduction & Commitment
7jaya is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how 7jaya ("we", "us", "platform") collects, uses, stores, and protects the personal information of you ("user", "you").
By visiting our website 7jaya.lat or using our services, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully. If you do not agree with any of the terms of this Policy, please refrain from using our services.
7jaya uses SSL (Secure Socket Layer) encryption technology to keep all data transmissions secure. We never sell your personal information to third parties, and we do not use it for any unauthorized purpose without your permission.
Data Protection
All your information is kept secure through SSL encryption and advanced security measures.
Transparency
We are committed to being fully transparent about what information we collect and why.
User Rights
You retain the right to view, correct, or delete your information.
No Third-Party Sales
We never sell your personal information to third parties for commercial purposes.
Control Is Yours
You can change your communication preferences or close your account at any time.
Fair Use
Collected information is used only for providing services and improving quality.
What Information We Collect
7jaya collects information from you in two main categories: information you voluntarily provide, and information automatically collected while you use our services.
2.1 Voluntarily Provided Information
We may collect the following information for account registration and service management:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial information: bKash, Nagad, Rocket, Upay or bank account details
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and geographic location (approximate)
- Browser type and version
- Operating system
- Device Identifier
- Time, date, and duration of access to the platform
- Pages visited and links clicked
- Information obtained from cookies and similar tracking technologies
2.3 Transaction-Related Information
All information related to your deposits, withdrawals, and betting activity is stored securely. This includes transaction amounts, dates, methods (bKash, Nagad, Rocket, Upay or bank transfer), and status.
Purpose of Information Use
7jaya uses collected information only for the following legitimate purposes:
3.1 Service Operations and Improvement
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Providing bonuses, promotions, and rewards
- Personalizing the gaming experience
- Identifying and resolving technical issues
3.2 Security and Compliance
- Preventing fraud, deception, and money laundering
- Age verification: account approval only for those aged 21 or above
- Complying with applicable legal obligations
- Ensuring account and system security
- Enforcing responsible gaming guidelines
3.3 Communication and Support
- Providing 24/7 customer support (via live chat and email)
- Sending important account notifications
- Sending transaction confirmation messages
- Informing you about relevant offers with your consent
3.4 Analytics and Statistics
We use anonymized aggregate data to analyze platform performance and improve the user experience. No individual can be identified from this analysis.
Cookie Policy
Cookies are small text files stored in your browser. 7jaya uses several types of cookies:
4.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, carry out security checks, and process transactions. Disabling these cookies will prevent the platform from working properly.
4.2 Functional Cookies
These cookies are used to remember your preferences such as language selection and display settings. They make your experience more convenient.
4.3 Analytics Cookies
These cookies collect data to help us understand which parts of the platform are used most. All information collected is fully anonymous.
4.4 Cookie Controls
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some features of the platform.
Information Sharing and Third Parties
7jaya does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
5.1 Service Provider Partners
To operate our services, we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay and banking services), game software providers, and technical service providers. These partners are required to maintain the same standard of protection for your information.
5.2 Legal Requirements
If we are legally required to do so by a court order, legal process, or a valid request from a regulatory authority, we may provide the necessary information. In such cases, we will provide only the information that has been requested.
5.3 Protective Measures
If sharing information is necessary to prevent fraud, stop money laundering, or protect other users, limited information may be shared with the relevant authorities.
5.4 Business Changes
In the event of a business merger or acquisition, your information may be transferred to the new entity. Even in such cases, the same privacy protection standards will be maintained and you will be notified in advance.
Data Retention and Security
To ensure the protection of your information, 7jaya applies the highest industry-standard security measures.
6.1 Security Measures
- SSL Encryption: All data transmissions are encrypted using SSL/TLS protocol
- Firewall Protection: Robust firewall systems to prevent unauthorized access
- Regular Security Audits: Regular audits to identify system vulnerabilities
- Restricted Access: Only authorized personnel can access personal information
- Data Backup: Regular secure backups to prevent data loss
6.2 Data Retention Period
We retain your information for as long as your account remains active or for as long as required to comply with legal obligations. Financial transaction records are retained for the period required under applicable law.
6.3 Response to Data Breaches
In the event of an unexpected security breach, 7jaya will take immediate action and notify affected users as soon as possible. We will also notify the relevant authorities in accordance with applicable law.
Your Rights
You have the following rights over your personal information:
7.1 Right to Access
You have the right to know what information we hold about you. You can contact us at any time to request a copy of your stored information.
7.2 Right to Rectification
If your information is incorrect or incomplete, you have the right to have it corrected. You can do this through your account settings or by contacting us directly.
7.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. Please note that some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may object to marketing communications or profiling. This can be done by clicking the unsubscribe link in marketing emails or by contacting our support team.
7.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used, and machine-readable format.
Age Restrictions
7jaya is an adults-only platform. Our services are for those aged 21 or above only. We do not knowingly collect the personal information of anyone under 21.
Age verification is mandatory at the time of account registration. If we become aware that a minor is using our platform, that account will be immediately closed and the associated information will be deleted.
If you believe a minor is using our platform, please contact us.
Policy Changes
7jaya reserves the right to update this Privacy Policy from time to time. Changes will be communicated to you in the following ways:
- The updated policy will be published on this page
- The "Last Updated" date at the top of the page will be changed
- For significant changes, a notification will be sent to your registered email address
If you continue using our platform after changes are made, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you visit this page from time to time.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact our support team. 7jaya's customer service team is available seven days a week, 24 hours a day.
Live Chat: Available 24/7
Email: [email protected]
Support is available in both Bengali and English. Please mention that your message is regarding a privacy-related request when writing to us.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.