7jaya FAQ — Answers to All Your Questions

If the connection drops, the game pauses temporarily, but your account balance stays safe. Log back into 7jaya once you're reconnected and the result of the incomplete round will load automatically from the server. If you run into any issues, let us know via live chat — the 24/7 support team is ready to help.

Yes, you can. On Android, open the site in Chrome, tap the three-dot menu at the top, and select "Add to Home Screen." On iPhone, open the site in Safari, tap the Share button, then choose "Add to Home Screen." This gives you an app-like experience without needing to open a browser each time.

7jaya is fully mobile-friendly. Slots, live dealer, fishing games — everything runs smoothly on Android or iOS browsers. Using the latest version of Chrome or Safari will give you the best results. There's no need to download a separate app.

Yes, clearing your browser's cache and cookies often resolves the issue. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data and select "Cached images and files." Then reload the site. If the problem continues, try switching to a different network or Wi-Fi.

Google Chrome and Safari are the most reliable. Mozilla Firefox works well too. Older or less common browsers may have trouble loading games or streaming live content. Always keep your browser updated and make sure you have a good internet connection.

Withdrawals generally take 10 to 45 minutes to process. During busy periods or for bank transfers, it may take a little longer. If more than 45 minutes have passed and the funds haven't arrived, contact us via live chat or at [email protected].

Yes, but you need to meet the wagering requirement first. For the welcome bonus, the wagering requirement is 20 times the bonus amount — for example, if you receive a ৳1,500 bonus, you need to complete a total of ৳30,000 in bets before winnings from that bonus become withdrawable. Wagering is calculated on the bonus amount only, not on your deposit.

The minimum withdrawal amount is ৳500. This limit applies to all mobile wallets — bKash, Nagad, Rocket, and Upay. The same rule applies for bank transfers. Before requesting a withdrawal, make sure the correct payment method details are saved on your account.

Supported withdrawal methods at 7jaya are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank). Using the same method you deposited with will speed up the process.

If a withdrawal request is cancelled for any reason, the funds are automatically returned to your 7jaya account. Cancellations are usually caused by incomplete account verification or incorrect payment details. The support team is always available to help resolve the issue.

In live dealer games, real dealers run the game from a professional studio via high-definition video streaming. You can see the dealer on screen and place bets through the virtual interface. The results are entirely real — there are no computer-generated outcomes.

Yes, both are available in 7jaya's live casino. Teen Patti is played with three cards — the hand with the highest rank wins. In Andar Bahar, one card is cut and players bet on whether a card of the same value will appear on the left (Andar) or right (Bahar) side first. Both are popular South Asian games with simple rules.

Absolutely. Live dealer games are fully supported in mobile browsers. A stable internet connection is needed for good live streaming — Wi-Fi or 4G/5G works best. With your phone's brightness and volume set right, you'll get a full desktop-quality experience.

Betting limits at live tables vary by game and table type. Generally, options range from low-stakes tables up to high-level VIP tables, catering to all types of players. Once you open a game, you can see the exact limits in the table information.

Baccarat is a card game where players choose one of three bets: "Player," "Banker," or "Tie." The hand whose total value is closest to 9 wins. Tens and face cards have a value of zero; all other cards carry their face value. The rules are straightforward and it's one of the most popular games in the live casino.

Open a browser on your new device, go to 7jaya.lat, and log in with your registered username and password. One account can be used across multiple devices. For security, if you log in on a public or shared device, make sure to log out when you're done.

To register, you'll need to provide a valid mobile number and basic personal information. Make sure you are at least 21 years old — that is the minimum age requirement for 7jaya membership. Registration is completed quickly, after which you can deposit and start playing.

For a secure password, use at least eight characters and include a mix of uppercase letters, numbers, and special characters. Avoid easily guessable passwords such as your date of birth or "123456." Your username cannot be changed once it is set, so choose carefully during registration.

On the login page, click the "Forgot password?" link and enter your registered mobile number or email. Follow the instructions to reset your password. If you still have trouble, contact us via live chat or write to [email protected] in Bengali — the support team will assist you promptly.

An account may be temporarily locked after several consecutive incorrect password attempts or if suspicious activity is detected. In that case, contact support directly — your account will be reactivated after your identity is verified. It's best not to share your account details with anyone.